Shipping and return policy

Custom orders can take between 4-10 days so please allow enough time when ordering your product. 

Currently only shipping to New Zealand and Australia.

We do not ship to PO Boxes - please provide a physical address.

Cancellations within 24 hours of sale will be accepted upon approval as long as the order has not been shipped. There will be a 15% restocking fee for all approved cancellations.

All sales are final once they have been shipped as items are handmade and mostly custom made - We cannot offer refunds based purely on you changing your mind so please shop carefully.

All orders are sent tracked via NZ Post.

If an order is not received, a claim will be raised on your behalf and the freight company will contact you for verification. Claims can take up to 6 weeks to process. We ensure all packages are sent with protective precautions to prevent damage via transit. 

All policies are subject to change and you agree to our policy by purchasing from this website.